Versand

Last Updated: 05/02/26

Thank you for shopping with us. This Shipping Policy explains how and when your order will be processed, shipped, and delivered. Please read it carefully before placing an order.

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1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not shipped or delivered on weekends or public holidays.
• During periods of high demand, processing times may be slightly longer. In such cases, we will inform you by email.

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2. Shipping Destinations

• We ship internationally.
• Delivery is available to most countries worldwide.
• If your country is not available at checkout, please contact our support team before placing an order.

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3. Shipping Times

• International shipping times generally range from 8 to 12 business days after dispatch.
• Delivery times are estimates and may vary depending on:

• Destination country
• Customs clearance
• Local postal services
• Periods of high demand or unforeseen delays

⚠ Please note: We cannot guarantee exact delivery dates.

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4. Shipping Costs

• Shipping costs are calculated at checkout and depend on your location and order details.
• Any applicable shipping fees will be clearly displayed before you complete your purchase.
• In some cases, promotional free shipping offers may apply.

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5. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• You can use this tracking number to follow your shipment’s progress online.
• Please allow 24–72 hours for tracking information to update after dispatch.

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6. Customs, Duties, and Taxes

• International orders may be subject to customs duties, taxes, or import fees imposed by your country.
• These charges are not included in our prices or shipping fees.
• The customer is fully responsible for paying any such charges required by local authorities.

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7. Incorrect Address or Failed Delivery

• Customers are responsible for providing accurate and complete shipping information.
• If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package, we cannot offer a refund.
• Reshipping the order may require additional shipping fees.

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8. Lost or Delayed Packages

• If your package is significantly delayed or appears to be lost, please contact our support team.
• We will investigate the issue with the carrier and do our best to find a solution.
• Please note that delays caused by customs, local carriers, or force majeure events are outside of our control.

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9. Contact Us

If you have any questions about this Shipping Policy, please contact us at:
📧 support@wearoldmoney.com

📍 HOGER LLC
Office 1203 7, AZS Horizon Tower
Ajman Free Zone, Ajman
United Arab Emirates