Widerrufsrecht
Last Updated: June 2026
This Return & Refund Policy applies to all purchases made through wearoldmoney.com and is operated by CHANGKYUN LTD, a company incorporated and registered in England and Wales under company number 17228629.
1. Company Information
CHANGKYUN LTD
Company Number: 17228629
Registered Office:
Office 19076
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom
Email: support@wearoldmoney.com
Phone: +44 7537 121304
Website: wearoldmoney.com
2. Return Eligibility
Customers may request a return within 14 days of receiving their order.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in the same condition as received
- Be returned in its original packaging
- Be accompanied by proof of purchase
Returns requested after the 14-day period may not be accepted.
3. Non-Returnable Items
The following items are not eligible for return:
- Items returned more than 14 days after delivery
- Items that have been used, worn, washed or altered
- Items not returned in their original condition
- Items returned without original packaging
4. Damaged Products
If you receive a product that is damaged upon delivery, please contact us immediately.
To submit a claim, please provide:
- Your order number
- Clear photographs of the damaged product
- A brief explanation of the issue
Once approved, a full refund or replacement will be offered at no additional cost.
Please note:
Damage to external packaging alone does not qualify for a refund. The product itself must be damaged.
Issues relating to size selection are not considered product defects.
5. Return Procedure
To request a return, please contact:
Email: support@wearoldmoney.com
Please include:
- Your order number
- The reason for your return
- Photographs if applicable
After reviewing your request, we will provide detailed return instructions.
Returns sent without prior authorization may be refused.
6. Return Shipping Costs
Unless the product is damaged, defective or incorrect, customers are responsible for all return shipping costs.
Original shipping charges are non-refundable except where required by applicable law.
7. Refunds
Once the returned item has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method.
Refunds are generally processed within 5–10 business days after approval.
Depending on your bank or payment provider, additional processing time may apply before funds appear in your account.
8. Exchanges
We do not currently offer direct exchanges.
If you wish to receive a different item, please place a new order after returning the original eligible item.
9. Shipping Information
Orders are generally prepared and dispatched within 24–72 hours after payment confirmation.
International delivery normally takes approximately 4–8 business days after dispatch.
Delivery times are estimates only and may vary depending on destination country, customs procedures, carrier operations and seasonal demand.
10. Consumer Rights
Nothing in this policy limits or excludes any statutory consumer rights available under applicable law.
Customers retain all mandatory legal rights granted by consumer protection legislation.
11. Contact Information
CHANGKYUN LTD
Registered Office:
Office 19076
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom
Email: support@wearoldmoney.com
Phone: +44 7537 121304
Website: wearoldmoney.com