Refund policy

Last Updated: June 2026

This Return & Refund Policy applies to all purchases made through wearoldmoney.com and is operated by HEGOR FASHION, a French sole proprietorship (Micro-Enterprise).

1. Company Information

HEGOR FASHION
Sole Proprietorship (Micro-Enterprise)

Business Address:

36 Rue Gustave Nordon
54220 Malzéville
France

SIREN: 910 587 963

SIRET: 910 587 963 00034

Email: support@wearoldmoney.com

Website: wearoldmoney.com

2. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

Be unused and unworn
Be in the same condition as received
Be returned in its original packaging
Be accompanied by proof of purchase

Returns requested after the 14-day period may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

Items returned more than 14 days after delivery
Items that have been used, worn, washed or altered
Items not returned in their original condition
Items returned without original packaging

4. Damaged Products

If you receive a product that is damaged upon delivery, please contact us immediately.

To submit a claim, please provide:

Your order number
Clear photographs of the damaged product
A brief explanation of the issue

If you receive a damaged product, we will offer a full refund or a free replacement.

Please note:

Damage to external packaging alone does not qualify for a refund. The product itself must be damaged.

Issues relating to size selection are not considered product defects.

5. Return Procedure

To request a return, please contact:

support@wearoldmoney.com

Please include:

Your order number
The reason for your return
Photographs if applicable

After reviewing your request, we will provide detailed return instructions.

Returns sent without prior authorization may be refused.

6. Return Shipping Costs

Unless the product is damaged, defective or incorrect, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable except where required by applicable law.

7. Refunds

Once the returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method.

Refunds are generally processed within 5–10 business days after approval.

Depending on your bank or payment provider, additional processing time may apply before funds appear in your account.

8. Exchanges

We do not currently offer direct exchanges.

If you wish to receive a different item, please place a new order after returning the original eligible item.

9. Shipping Information

Orders are generally prepared and dispatched within 24–72 hours after payment confirmation.

International delivery normally takes approximately 4–8 business days after dispatch.

Delivery times are estimates only and may vary depending on destination country, customs procedures, carrier operations and seasonal demand.

10. Consumer Rights

Nothing in this policy limits or excludes any statutory consumer rights available under applicable law.

Customers retain all mandatory legal rights granted by applicable consumer protection legislation.