Refund policy
Last Updated: 05/02/26
Thank you for shopping with us. We value your trust and are committed to providing you with high-quality products and service. Please read our Return & Refund Policy carefully to understand your rights and obligations.
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1. Eligibility for Returns
β’ You have 30 days from the date of receipt of your order to request a return or refund.
β’ To be eligible, the item must be:
β’ New and unused
β’ Not on sale
β’ Returned in its original packaging and in the same condition you received it
β Sale items are strictly non-refundable and non-exchangeable, except in the case of a proven manufacturing defect or damage upon delivery.
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2. Non-Returnable Items
The following items cannot be returned or refunded:
β’ Sale or discounted items (except in case of manufacturing defect or damage)
β’ Items returned after the 30-day period
β’ Items that are used, worn, washed, or not in their original condition
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3. Defective or Damaged Products
If you receive a defective or damaged item, please contact us immediately with:
β’ Your order number
β’ Photos of the product showing the defect or damage
β’ A brief description of the issue
We will review your claim and, if approved, offer you a refund or a replacement at no extra cost.
π Please note: Issues related to size selection (too small or too large) are not considered defects.
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4. Return Process
To initiate a return, please follow these steps:
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Contact our support team at support@wearoldmoney.com with your order number and reason for return.
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Wait for confirmation and detailed return instructions.
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Ship the item back to the address provided in the instructions.
β Customers are responsible for the return shipping costs unless the product is defective or an incorrect item was sent.
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5. Refunds
β’ Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
β’ Approved refunds will be processed within 5β10 business days, to your original method of payment.
β’ Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
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6. Exchanges
β’ At this time, we do not offer direct exchanges.
β’ If you wish to receive a different item, please return your original purchase (if eligible) and place a new order.
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7. International Orders
β’ International shipping times generally range from 8 to 12 business days.
β’ During periods of high demand, slight delays may occur.
β’ Refund and return requests for international orders follow the same rules as outlined above.
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8. Contact Us
If you have any questions about this Return & Refund Policy, please contact us at:
π§ support@wearoldmoney.com
π HOGER LLC
Office 1203, AZS Horizon Tower
Ajman Free Zone, Ajman
United Arab Emirates